10 Must-Ask Questions to Find the Best Kiosk Provider for Restaurants

Adding kiosks to your restaurant is a big decision and the provider you choose can either elevate the guest experience or create operational headaches. Asking the right questions upfront ensures your investment delivers value and supports your goals. Here are 10 essential questions to guide your search for the best kiosk provider for your restaurant.

1. Can the kiosk integrate with my existing tech stack?
   The right kiosk provider will ensure seamless integration with your POS, kitchen display systems, and loyalty programs. They should handle compatibility issues upfront and guide you through the setup process to make it hassle-free.
   
   By the way, Breez is tech-agnostic, meaning it works with virtually any system you’re already using, making integration seamless and cost-effective.
   
   
2. Does it support dynamic upselling and AI-driven features?
   A great kiosk will simultaneously take orders and drive sales. Ask if the provider’s kiosks leverage AI to power dynamic upselling tools, personalized recommendations, or even voice-enabled features to create a smarter, more engaging guest experience.
   
   
3. How customizable is the user interface?
   Your kiosk should look and feel like an extension of your brand. The provider should offer interface customization to reflect your logo, colors, and tone, ensuring every interaction strengthens your brand identity.
   
   
4. What payment options does it support?
   Diners expect flexibility at checkout. Modern payment options like mobile wallets, tap-to-pay, and gift cards should be fully supported to provide fast and convenient transactions for your guests.
   
   
5. Can it handle loyalty programs and promotions?
   Your kiosk should seamlessly handle rewards, loyalty recognition, and promo codes, keeping repeat customers happy and transactions smooth.
   
   
6. How does menu management work?
   Menus can change often—sometimes daily. Providers should equip their restaurant kiosks with centralized tools for real-time menu management, allowing you to make updates to items, pricing, and availability effortlessly.
   
   
7. What kind of reporting and analytics are included?
   Actionable insights into ordering trends, customer behavior, and peak usage times should be included to help you make informed decisions and optimize operations.
   
   
8. Is it accessible and ADA compliant?
   ADA compliance should come standard in your restaurant kiosk, with features like screen readers, adjustable text sizes, and intuitive navigation to ensure accessibility for all guests.
   
   
9. What support and maintenance options are offered?
   The provider should clearly outline their support plans, including fast response times, regular software updates, and dependable troubleshooting to keep your operations running seamlessly.
   
   
10. Does it enhance the guest experience with quick, smooth checkout?
    Your provider should prioritize speed and ease, delivering kiosks that minimize friction and keep lines moving while still allowing for personal touches like order customizations.

Strengthen Your Search with the Right Questions for Your Kiosk Provider

The right restaurant kiosk provider will deliver solutions that simplify your operations and enhance your guest experience. A true partner will take the guesswork out of integrations, customizations, and support, allowing you to focus on what you do best: running your restaurant.

Why Breez Stands Out as a Top Restaurant Kiosk Provider

Breez Kiosk is built to solve the biggest challenges restaurants face with self-service technology. Here’s why it’s a standout choice:

• Tech-Agnostic Integration: Breez works with virtually any system, including your POS, kitchen display systems, and loyalty programs. No costly overhauls or compatibility issues—just seamless integration.
• AI-Driven Features: Breez leverages advanced AI to enhance the guest experience with dynamic upselling, personalized recommendations, and even voice-enabled functionality.
• Brand Customization: From your logo and colors to the tone of interactions, Breez kiosks can be tailored to match your brand identity perfectly.
• Accessibility and Ease: Designed to meet ADA compliance standards, Breez ensures that every guest can use the kiosk effortlessly while enjoying a quick and smooth checkout experience.
• Actionable Insights: With robust reporting tools, Breez delivers insights into guest behavior, ordering trends, and operational performance to help you make informed decisions.

Curious how a solution like Breez can help? Schedule a demo today and see how we can help you improve efficiency, drive revenue, and delight your guests.