Enhancing Hospitality at Major Cultural Venues
Managing high-volume footfall is a major operational challenge for modern museums and exhibitions. Prime Ministers' Museum and Library (PM Sangrahalaya) in New Delhi hosts thousands of national and international visitors daily. Reducing long ticketing queue times and enabling rapid check-in was critical to keeping guest satisfaction levels high.
By deploying Breez self-service ticketing kiosks, PM Sangrahalaya streamlined entrance workflows, decreased ticket counter congestion, and upgraded the entire visitor arrival experience.
Ticketing Automation and Digital Guides
Breez ticketing kiosks provide an interactive screen interface that guides visitors through ticket category selection (adult, child, foreigner), special attraction add-ons, and secure UPI or card checkout. Once transaction completes, entry barcodes are instantly printed or texted to the visitor.
- Frictionless Ticketing: Guests can buy, upgrade, or validate tickets in under 30 seconds, bypassing standard counter lines.
- Multi-Lingual Interface: Natural language translations assist international tourists with navigation and ticketing terms.
- Optimized Crowd Control: Real-time entrance analytics assist operations teams in deploying floor managers to busy exhibit galleries.
Operations Redefined
Deploying self-service technology has allowed PM Sangrahalaya to direct administrative staff towards direct guest assistance, guiding, and curation services, raising overall venue hospitality standard.