Blog & Resources

What Restaurant Owners Really Want: A Ground Report from Franchise India Expo 2025

Written by Shailendra Khurana | May 23, 2025 11:43:14 AM

The Franchise India Expo 2025, held on May 17–18 at Yashobhoomi (IICC), New Delhi, a must attend event for franchise and entrepreneurial industry. With over 50,000 visitors and 500+ national and international brands participating, the expo served as a hub for networking and exploring business opportunities. 

We partnered with Pan Bangkok, showcasing our full-stack franchise ecosystem, from BREEZ (self-ordering kiosks) to LEAP (POS) and SIGNA (digital signage), tailored for QSRs and food outlets looking to scale with consistency. 

“What stood out was how interactive the kiosks were. The branding on the kiosk front — from menu to logos and videos — made the product feel like a part of the brand.” 

A lot of F&B founders we spoke to were asking specific questions about how to brand their kiosks with their own menu, logo, and brand personality.  One of the biggest insights was that franchisees desire control, starting with branded tech tools. The need was clear: “We don’t just want tech that works; we want tech that feels like ours.”  

They want their own menu and branding on the kiosk. That’s what made our ecosystem stand out. Unlike generic billing software, our solutions offer complete brand customization, allowing franchisees to enhance their brand identity and customer engagement. 

We connected with a number of early-stage food brands, from pizza to ice cream chains, and even though some of them are still at the initial setup phase, many wanted to explore a demo or further discussion in the coming days. 

The key takeaway? Franchisees and solo outlet owners alike are looking for plug-and-play tech that doesn’t compromise their brand’s uniqueness. And that’s exactly what we’re here to build.  Brand-first wasn’t just a preference. It was non-negotiable. 

Why it matters for your restaurant: 

  • Consumers today crave personalization. 
  • Your tech should mirror your brand, not clash with it. 
  • Investing in user-friendly, self-branded solutions helps reduce friction and increase loyalty. 

As F&B brands look to scale with clarity and identity, the demand for customizable, tech-enabled experiences will only intensify. At Cyntra, we’re building more than tools, we’re building the infrastructure for tomorrow’s franchise-first restaurants 

Whether you're just starting your franchise journey or expanding across regions, our ecosystem adapts to you. Not the other way around. 

Let’s create experiences that are faster, smarter, and truly on-brand. 
Get in touch with us to explore how Cyntra’s tech can power your next outlet.