Guests aren’t just ordering meals; they’re making decisions based on how well your restaurant knows them. Want proof? 82% of consumers prefer loyalty programs that match their preferences.
For restaurants, kiosks are the ultimate tool for personalization. They’re not just faster than a server; they can suggest what guests actually want, remember their favorites, and make ordering seamless. Done right, restaurant personalization translates to higher check sizes and more repeat visits without adding complexity to your operations.
Kiosks have the potential to act like a virtual host that knows your guests better with every visit. By connecting to your loyalty program or POS system, AI-powered restaurant personalization enables kiosks to remember a customer’s go-to orders and use that information to enhance their experience.
A guest logs into the kiosk, and it immediately pulls up their last order. "Welcome back! Want to reorder your favorite pepperoni pizza? Don’t forget to add your usual chocolate shake!" This kind of nudge feels personal, helpful, and frictionless.
Even for new guests, kiosks can deliver. They track trends in real-time, suggesting popular items or customizing recommendations based on what’s been ordered so far. Someone orders a spicy chicken sandwich? The kiosk suggests their perfect match—a side of ranch fries and a cold craft soda.
This level of restaurant personalization turns kiosks from ordering tools into silent sales partners, boosting check sizes and creating moments guests will remember… and come back for.
When kiosks tailor suggestions to individual guests, the impact shows up in the numbers. Guests are more likely to add those extras when the recommendations feel personal.
That small reminder to grab their usual drink or dessert at checkout feels thoughtful, not pushy, and it encourages guests to spend just a little more. Over time, those personalized touches add up, driving bigger check sizes.
Restaurant personalization does more than increase sales; it builds loyalty by delivering memorable, seamless experiences. Kiosks make this even easier with accurate, fast orders that keep first-timers happy and bring regulars back.
To unlock true personalization, your kiosks need the right foundation. Start with seamless integration between your loyalty program, POS, and ordering systems. Your kiosk partner should be able to guide you through the setup process to make it hassle-free
Next, focus on the kiosk interface. Menus should feel intuitive, with clear prompts and tailored recommendations. Avoid clutter; every suggestion should feel relevant and easy to act on.
Finally, invest in staff training. Kiosks aren’t a replacement—they’re a tool. Your team should know how to guide guests through using them and leverage the data they provide to enhance service across the board.
Restaurant personalization drives bigger check sizes, repeat visits, and guest satisfaction. With smart integrations and intuitive design, they recommend favorites, tailor suggestions, and make every order seamless. If you’re not leveraging kiosks for personalization, you’re leaving money on the table.
Want to see how Breez kiosks can help you deliver personalized experiences that boost revenue and loyalty? Let’s talk.